Shipping policy

Thank you for choosing Good Mama’s Health, LLC. We truly appreciate your trust in our handmade, natural health and beauty products. To ensure a smooth and transparent shopping experience, we’ve outlined our complete Shipping Policy below. Please read it carefully to understand how we process, ship, and deliver your orders.

1. Overview

At Good Mama’s Health, LLC, we strive to provide reliable, timely, and cost-effective shipping for all orders placed through our online store. Every package is handled with care from the moment your order is placed until it arrives at your doorstep. We currently ship using USPS, offering Standard, Express.

Our goal is to ship your order within 1–2 business days, ensuring you receive your products as quickly as possible.

2. Shipping Options Available

We offer the following shipping methods:

a) USPS Standard Shipping

A practical and cost-effective method for most customers.
Ideal for non-urgent deliveries.

b) USPS Priority / Express Shipping

A faster option for customers who need their order delivered sooner.

3. Shipping Rates

Shipping rates are calculated based on:

  • Shipping method selected
  • Package weight
  • Destination
  • Current USPS rate charts

Free Shipping Offer

We proudly offer FREE Standard Shipping on all U.S. orders over $50 (after discounts and before taxes).

*Free Shipping is not offered for CBD Products.

This offer applies automatically at checkout—no code needed.

4. Order Processing Time

Processing Time: 1–2 Business Days

Orders placed Monday–Sunday are processed within 1 to 2 business days.
Processing includes:

  • Order verification
  • Product preparation
  • Quality inspection
  • Secure packaging
  • Handover to USPS

Orders placed on weekends or holidays are processed on the next business day.

5. Delivery Timeframes

Delivery times depend on the shipping method selected at checkout:

USPS Standard Shipping

Estimated delivery: 3–7 business days

USPS Priority / Express Shipping

Estimated delivery: 1–3 business days

Please note: Delivery times are estimates and may be affected by postal delays, weather conditions, peak seasons, and global events.

6. Shipment Tracking

Once your order ships, you will automatically receive a confirmation email with a USPS tracking number.

Tracking updates may take 12–24 hours to appear in the USPS system.

If you have not received a tracking email, please check your Spam/Junk folders or contact us at: info@goodmamashealth.com  

7. Delivery Regions

Good Mama’s Health, LLC currently delivers to:

  • All 50 U.S. states
  • U.S. territories (availability varies)

Certain products, particularly those containing CBD, may be restricted in some regions. If restrictions apply, customers will be notified before order completion.

8. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate at the time of purchase.

Good Mama’s Health, LLC is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Lost packages due to address errors
  • Additional re-shipping fees for returned packages

If an error is discovered, please contact us immediately so we can attempt to update the address before your package ships.

9. Lost, Missing, or Stolen Packages

Once a package has been marked as Delivered by USPS, it is considered successfully delivered.

Good Mama’s Health, LLC cannot replace or refund orders that:

  • Are marked as delivered but not received
  • Are stolen after delivery
  • Are lost due to USPS or third-party carrier errors

However, we will gladly help you file a claim with USPS.

10. Delayed Deliveries

While we do our best to provide accurate delivery estimates, delays may occur due to:

  • Weather conditions
  • USPS transit issues
  • Holidays
  • High-volume seasons (Christmas, Black Friday, etc.)

These factors are outside our control, and Good Mama’s Health, LLC is not responsible for delayed packages.

11. Order Changes or Cancellations

Once an order has been processed or shipped, it cannot be cancelled or modified.
If you need to request a change, please reach out immediately after placing your order.

12. Packaging

All orders are packed securely to protect items during transit.

Fragile items are cushioned with protective materials.

Discreet packaging may be used for CBD-related products for customer privacy.

13. Damaged, Wrong, or Defective Items Upon Arrival

If you receive:

  • A wrong item
  • A damaged item
  • A defective product

Please contact us within 72 hours of delivery with:

  1. Your order number
  2. Photos of the product
  3. Photos of the packaging
  4. A brief description of the issue

We will review and assist with a replacement depending on product availability.

14. Customer Support

You can reach us with any shipping-related questions at: info@goodmamashealth.com  

Customer Service Hours:
Monday–Sunday | 9 AM – 8 PM PST

We do not observe special holiday closures unless stated otherwise.

15. Acceptance of This Policy

By placing an order with Good Mama’s Health, LLC, you acknowledge and agree to the terms outlined in this Shipping Policy.